We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at and or Clearance items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Therefore, refunds will not be provided in the following situations:Īny item not in its original condition, is damaged or missing parts for reasons not due to our errorĪny item that is returned more than 30 days after delivery There are certain situations where only partial refunds are granted (if applicable)īooks with obvious signs of use, and where the original packaging is not completely sealed.Īll items are inspected for quality prior to shipment. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Some returns may be subject to a 15% restocking fee. It must also be in the original packaging. To be eligible for a refund, your item must be unused and in the same condition that you received it. Defective items may be exchanged for an equivalent item (some restrictions may apply). Returns will be refunded to the original credit or debit card. Purchases are eligible for return up to 30 days from date of delivery. It is the oldest and largest writing instrument manufacturer in Japan. The parent company, Pilot Corporation in Tokyo, was founded in 1918. in 1972, Pilot is the fastest-growing writing instrument company in the country. Pilot Pen is the third largest writing instrument company in the United States. In addition to the American subsidiary, the parent company has subsidiaries in the United Kingdom, France, Germany, Hong Kong, Indonesia, Italy, Malaysia, Singapore, Taiwan, Brazil, Russia and Australia. Grip and EasyTouch are among our top selling brands. Our state-of-the-art manufacturing facilities in the United States, Japan and around the world operate under strict quality control standards, ensuring the superior quality of all Pilot products. Our spirit of innovation has always focused on serving consumer’s writing needs and making writing a pleasure. Our sales continue to grow year after year because of the quality of our products, and the innovation of our Research and Development teams. Pilot Corporation of America prides itself on being a leading manufacturer and marketer of quality writing instruments in the United States. The Enso Brush pens are ideal for hand lettering, personalized greeting cards, and your everyday calligraphy needs. The brush pen tips mimic the feel of a real brush, so you can create varying line widths, but still have the command of a felt tip. This set is designed to deliver colorful precision, control, and limitless expressive writing possibilities. This multi-colored collection features 7 colorful extra fine brush tip pens ideal for the more detailed hand lettering, and one bold tip black brush pen that delivers rich, dark, flowing lines. Let your creativity flow with Pilot Ensō Brush Pens.
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